Frequently Asked Questions
What is the difference between Home Care and Home Health Care?
Home Care is the service that we provide here at Angels at Home. Our home care aides are trained to understand the nuances of working with the elderly and those with special life situations, such as dementia, and aid in activities of daily living which may include bathing, dressing, mobility support, housekeeping, meal preparation, laundry, medication reminders, and errands. Home health care can be considered clinical medical care and is prescribed by a doctor for a limited number of visits, usually lasting an hour or less. Home health care is provided by a registered nurse, occupational therapist, physical therapist or other skilled medical professional.
What services does Angels at Home provide?
Home care services are tailored to each patient and their specific needs. One of our most common services here at Angels at Home is dementia care, as we have a team trained to provide memory care for your loved one. Every patient requires a different level of assistance, so we tailor our services to your specific needs! Our services include, but are not limited to:
bathing (may be a shower, sponge bath, or bed bath, as needed)
dressing
using the restroom/incontinent care
mobility (safe transfers from bed to wheelchair to toilet, etc, as well as preventing falls for clients who are unsteady when they walk)
light housekeeping (cleaning the kitchen and bathroom after client use, changing linens and doing laundry, sweeping, dusting, mopping)
meal preparation, serving, and feeding, as needed
errands and appointments
medication reminders
To ask about a specific service request, please don’t hesitate to contact us!
Who will be coming into the resident’s home? Will I get to choose who comes?
Here at Angels at Home, I provide the same exceptional in-home care for your family as I did for my parents, and that all begins with our team of caregivers. Our caregivers are provided with CPR and First Aid training as well as specific training for home care services to ensure that your loved one is provided with the best care. They are hard-working, reliable, honest, and passionate individuals whom I would trust in my own home to take care of my parents. They are also licensed, bonded, and insured, and we conduct criminal background checks using fingerprints. Our office staff and team of schedulers assign each caregiver for a specific patient; however, if you would like to request a specific individual or have concerns about who will be taking care of your loved one, don’t hesitate to contact us! You are also welcome to request a new caregiver if the one we assign just isn’t a “good fit” with your loved one for any reason.
How do I know I can trust your caregivers?
Rest assured, our outstanding caregivers are licensed, bonded and insured! They go through a lengthy interview process and a fingerprint background check where we verify everything that we can to ensure you receive qualified elderly care in Georgia.
What counties do you serve?
We serve the following counties in Georgia: Baldwin, Bibb, Butts, Crawford, Greene, Hancock, Henry, Houston, Jones, Monroe, Peach, Putnam, Spaulding, Twiggs, and Wilkinson.
Does the same caregiver visit my loved one every week?
We understand that knowing who is entering your home and taking care of your loved one is important. We work hard to ensure that the same caregiver, or group of caregivers, visits your home each week. Our goal is to assign a consistent caregiver who will form a genuine relationship with your loved one, so that they will become familiar with each other and develop a higher level of trust and comfort.
What is the shortest shift a caregiver can work?
Our shortest shift is 4 hours long.
When would the caregiver(s) be available to work?
It’s flexible! We’ll schedule caregivers whenever you want us to. You can tell us what time you would like the caregiver to arrive, and how many hours you need them to stay. We are also available overnight, and on weekends, too, providing reliable care for your loved one in the Middle Georgia area.
Can you drive my mom to appointments or to run errands?
Yes, most definitely! There’s no additional charge if we use your loved one’s vehicle. There will be a mileage fee of 70 cents per mile if the caregiver needs to use their vehicle.
Is there a penalty for a cancelled shift?
There’s no penalty for a cancelled shift! Just give us enough time to let the caregiver know it’s been cancelled.
For more information about Angels at Home, a top provider of elder care in Macon, GA that supports independent living throughout the surrounding areas, please email us at hello@angelsathome.org, contact us online, or call us at (478) 746 - 1011.